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  • Writer's pictureLIAM LUCAS
    • Aug 5
    • 3 min read

QuickBooks Error 15270: Troubleshooting Solutions to Resolve the Issue



QuickBooks is a vital tool for many businesses, streamlining accounting processes and ensuring financial accuracy. However, like any software, it can encounter errors that disrupt workflow. One such common error is QuickBooks Error 15270. This error typically occurs during the payroll update process, hindering the ability to download the latest payroll updates. In this blog, we will delve into the causes of QuickBooks Error 15270 and provide detailed troubleshooting solutions to resolve it effectively.


Understanding QuickBooks Error 15270

QuickBooks Error 15270 appears with the following message:

Error 15270: The (payroll) update did not complete successfully. The update is missing a file.

This error prevents users from updating their payroll, which can cause significant disruptions in managing employee payments and staying compliant with tax regulations.


Causes of QuickBooks Error 15270

Several factors can contribute to the occurrence of QuickBooks Error 15270:

  1. Incomplete Payroll Update: The most common cause is an incomplete payroll update, where certain files necessary for the update are missing.

  2. User Account Control (UAC): UAC settings in Windows can interfere with the update process.

  3. Internet Explorer Settings: Incorrect Internet Explorer settings can prevent QuickBooks from downloading updates.

  4. Outdated QuickBooks Version: Using an outdated version of QuickBooks can lead to compatibility issues during updates.

  5. Misconfigured Firewall or Security Settings: Firewalls or security settings may block QuickBooks from accessing the server for updates.


Troubleshooting Solutions for QuickBooks Error 15270

To resolve QuickBooks Error 15270, follow these detailed troubleshooting steps:


Solution 1: Verify Payroll Service Subscription

  1. Open QuickBooks: Launch your QuickBooks application.

  2. Navigate to Employees: Go to the 'Employees' menu.

  3. My Payroll Service: Click on 'My Payroll Service' and then select 'Account/Billing Information.'

  4. Verify Subscription: Ensure that your payroll service subscription is active. If not, renew it to proceed with the updates.


Solution 2: Run QuickBooks as Administrator

  1. Close QuickBooks: Ensure QuickBooks is closed.

  2. Run as Administrator: Right-click the QuickBooks icon on your desktop and select 'Run as Administrator.'

  3. Update Payroll: Try updating the payroll again to see if the error persists.


Solution 3: Adjust User Account Control Settings

  1. Open Control Panel: Go to the 'Control Panel' on your computer.

  2. User Accounts: Click on 'User Accounts' and then select 'Change User Account Control settings.'

  3. Adjust Settings: Move the slider to 'Never Notify' and click 'OK.'

  4. Restart Your Computer: Restart your computer and try the payroll update again.


Solution 4: Check Internet Explorer Settings

  1. Open Internet Explorer: Launch Internet Explorer.

  2. Internet Options: Go to 'Tools' and select 'Internet Options.'

  3. Security Tab: Click on the 'Security' tab and ensure that 'Medium-high' is selected.

  4. Content Tab: Go to the 'Content' tab and click on 'Clear SSL state.'

  5. Connections Tab: Under the 'Connections' tab, click on 'LAN settings' and ensure that 'Automatically detect settings' is checked.

  6. Advanced Tab: In the 'Advanced' tab, click on 'Restore advanced settings' and then click 'OK.'

  7. Update Payroll: Close Internet Explorer and try updating the payroll in QuickBooks again.


Solution 5: Ensure QuickBooks is Updated

  1. Check for Updates: Open QuickBooks and go to 'Help' > 'Update QuickBooks Desktop.'

  2. Update Now: Click on 'Update Now' and then 'Get Updates.'

  3. Restart QuickBooks: Once the update is complete, restart QuickBooks and attempt the payroll update again.


Solution 6: Configure Firewall and Security Settings

  1. Open Control Panel: Go to 'Control Panel' on your computer.

  2. Windows Firewall: Click on 'System and Security' and then 'Windows Firewall.'

  3. Allow an App or Feature: Select 'Allow an app or feature through Windows Firewall.'

  4. Add QuickBooks: Ensure that QuickBooks and its components (such as qbupdate.exe, QuickBooks update agent) are allowed through the firewall.

  5. Security Software: If you have third-party security software, ensure QuickBooks files are not blocked.

  6. Update Payroll: Try updating the payroll again.


Solution 7: Perform a Clean Install of QuickBooks

If the above steps do not resolve the issue, a clean install of QuickBooks might be necessary:

  1. Uninstall QuickBooks: Go to 'Control Panel' > 'Programs and Features' > 'Uninstall a Program' and uninstall QuickBooks.

  2. Download QuickBooks Tool Hub: Download and install the QuickBooks Tool Hub from the official Intuit website.

  3. Run QuickBooks Tool Hub: Open the tool hub and select 'Installation Issues.'

  4. Clean Install Tool: Run the 'Clean Install Tool' and follow the prompts.

  5. Reinstall QuickBooks: Reinstall QuickBooks and attempt the payroll update again.


Conclusion

QuickBooks Error 15270 can be a significant hindrance to maintaining smooth payroll operations. By following the troubleshooting solutions outlined above, you can effectively resolve this error and ensure that your QuickBooks software is updated and running smoothly. Regularly updating your software and maintaining proper settings can prevent such errors from occurring in the future, ensuring that your business operations remain uninterrupted.


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